Heartless: Man told he’s going to die by doctor on video-link robot

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Ernest Quintana, 78, was at Kaiser Permanente Medical Center in Fremont when a doctor – appearing on the robot’s screen – informed him that he would die within a few days.

A family friend wrote on social media that it was “not the way to show value and compassion to a patient”.

The hospital says it “regrets falling short” of the family’s expectations.

Mr Quintana died the next day.

Julianne Spangler, a friend of Mr Quintana’s daughter, posted a photo of the robot on Facebook and said it “told [Mr Quintana] he has no lungs left only option is comfort care, remove the mask helping him breathe and put him on a morphine drip until he dies”.

She later told BBC News that it was “an extremely frustrating situation”, and “an atrocity of how care and technology are colliding”.

“I think the technological advances in medicine have been wonderful, but the line of ‘where’ and ‘when’ need to be black and white,” she added.

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This 2009 photo provided by Catherine Quintana shows her father, Ernest Quintana, in Fremont, Calif. The California family is devastated that 78-year-old Ernest Quintana was told on Sunday, March 3, 2019, he didn’t have long to live by a doctor appearing on a robot’s video screen in Fremont, Calif. KTVU reported that a robot appeared in Ernest Quintana’s room, where a doctor told him by video that his lungs were failing. An official with Kaiser Permanente says it was a “highly unusual circumstance.” Quintana died Tuesday, March 5. (Catherine Quintana via AP)