Chipotle representatives admitted Sunday that the manager might have been right in claiming that individuals in the group had ordered food just days before without paying.
On Monday afternoon, Chipotle Chief Communications Officer Laurie Schalow told Fox News that the company has offered to rehire its terminated manager. The manager was fired last week for refusing to make food for five black customers unless they paid in advance, saying they had failed to pay at the restaurant before. Tweets later emerged showing that at least one member of the customers had boasted about stealing and “dining and dashing” from restaurants in the past — including Chipotle.
Schalow sent the following statement:
“We have spent the last few days reviewing the evidence available to us regarding the incident in St. Paul, MN. Based on our review, we have offered our manager her job back. While our normal protocol was not followed serving these customers, we publicly apologize to our manager for being put in this position. We will work to continue to ensure that we support a respectful workplace for our employees and our customers alike.
Our policy is to treat our customers and employees fairly and with respect at all times and under any circumstances. We will work with all our restaurant teams to ensure they are prepared to handle situations of this kind and know they have our full support. We are committed to doing the right thing and acting in a manner consistent with a thoughtful, fact-driven approach.” SOURCE